SecondLife - How To Make Money In Second Life

[Resolved at 10:50pm Pacific] Our Support Portal is back online!

[Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier

As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.

Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.

During that time, the support portal will be unavailable for chat or ticketing services.

Apologies for any inconvenience this may cause to you.

[REOPENED 6:25 PM PDT] We are currently experiencing some Asset Server Issues and investigating the cause.  Updates will be posted here when we have further information.  Thank you for your patience

[RESOLVED 5:00PM PDT] Everything should have returned to normal by now as the repairs have finished. We apologize for any inconveniences you may have encountered during this time.

[UPDATE 4:00PM PDT] We still have not gotten word on the status of the repair. We apologize that this is taking so long. We hope to receive word soon.

[UPDATE 3:25PM PDT] Our vendor has dispatched an engineer to the facility. We are waiting for them to complete the repairs so we can bring the system back up to full speed. You may still notice intermittent problems until those repairs are completed. Further updates to follow.

[UPDATE 2:40PM PDT] The problem has been traced to a faulty piece of equipment and we are attempting to have repaired or replaced. Once that has been done things should return to normal. We will keep you updated on our progress.

[2:14PM PDT] We are investigating intermittent database and asset server issues. These may affect logins, teleporting, viewing scripts/notecards, and rezzing items in world. We are aware of the problem and working to isolate the source. We will have updates as we have more information. -Chiyo

[RESOLVED 5:00PM PDT] Everything should have returned to normal by now as the repairs have finished. We apologize for any inconveniences you may have encountered during this time.

[UPDATE 4:00PM PDT] We still have not gotten word on the status of the repair. We apologize that this is taking so long. We hope to receive word soon.

[UPDATE 3:25PM PDT] Our vendor has dispatched an engineer to the facility. We are waiting for them to complete the repairs so we can bring the system back up to full speed. You may still notice intermittent problems until those repairs are completed. Further updates to follow.

[UPDATE 2:40PM PDT] The problem has been traced to a faulty piece of equipment and we are attempting to have repaired or replaced. Once that has been done things should return to normal. We will keep you updated on our progress.

[2:14PM PDT] We are investigating intermittent database and asset server issues. These may affect logins, teleporting, viewing scripts/notecards, and rezzing items in world. We are aware of the problem and working to isolate the source. We will have updates as we have more information. -Chiyo

[UPDATE 2:40PM PDT] The problem has been traced to a faulty piece of equipment and we are attempting to have repaired or replaced. Once that has been done things should return to normal. We will keep you updated on our progress.

[2:14PM PDT] We are investigating intermittent database and asset server issues. These may affect logins, teleporting, viewing scripts/notecards, and rezzing items in world. We are aware of the problem and working to isolate the source. We will have updates as we have more information. -Chiyo

As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April.

Our software supplier has reduced the length of the downtime from six hours to three, from 9:00pm-Midnight PDT.

During that time, the support portal will be unavailable for chat or ticketing services.

Apologies for any inconvenience this may cause to you.

[8:51 AM - RESOLVED] - The manual process has been completed and all group payouts have been run. - Matthew

[8:38 AM - Update] - Our engineering colleagues have identified the issue and are running the group payout process manually at the moment. It should be completed very soon and all groups will have paid out.

[8:17 AM - Update] - No further information on this at the moment.

We’ve been told by residents their nightly group distributions have not yet occurred. Upon further inspection we have found this may be true for other groups as well. We are investigating and will update when group distributions have completed or when we know when we can expect them to do so. -Chiyo